I arrived at CDG September, 19th and departed September, 22nd and no problem at all. People were nice, customs and immigration ask a few and simple questions so not any claims at all. Very clean airport, free zone full of kind people.

I was traveling from Berlin to Dublin and my flight was on Air France (just as bad as CDG) via Charles De Gaulle.
#1: A one-star rating is too high for CDG airport and Air France employees!
#2: I don't do a lot of traveling, but I DO know customer service and kindness when I see it and when I DON"T see it!!!
At the beginning, I was told the wrong gate by Air France stewardess. I asked an airport "Information" person. She just pointed to the left! I asked a couple of other airport employees my new departure gate was. Was told to go to terminal 1. He was nice enough to show me how to get to the plane-train. When in terminal 1, I asked another airport information person where my gate was located. He told me to go to terminal 2 (from which I just came). So I raced back to terminal 2 and was now told my gate was not "E2" but "D2". I raced to find D2 and went to the security passport line. Luckily one of the security guys was VERY nice, spoke excellent English and tried to take me to my gate. Just in time to see the electronic sign for my flight blink "boarding closed". He then took me downstairs to try to help me complain that I was told the wrong gates, etc. This man told me there was nothing I could do, as there was 1 hr between my flights and it was my fault. I was told this by 2 other female airport information employees, who were just rude and unhelpful as my first encounter with the "pointer". Finally, I conceded and booked a flight for 7.30 the next morning. After I had calmed down and wasn't ready to burst into tears, I decided to complain to another Air France "info" person. He didn't even acknowledge my complaint, just told me that I could sit and wait in the closed coffee shop area. The coffee shop opening person was more of the same. At 4 am he proceeded to clean tables and shove (scratch) the chairs into place; literally threw the metal trays behind a counter, thus startling the other 12 people in the area doing the same as I--a bit of rest in this unwelcoming place. To top it off, when he came to my "table", he shouted, "This is closed! Not open until 6 am" and gestured for me to get up and out! I will NEVER go to this airport, nor France. I really don't know what possess the French to think they are superior to all others. They can have their country and be rude to their fellow French.

Today Sept 5th at 3pm Gate 2G security belt number 5 my bag got stopped by a security officer. I was travelling with my mum from San Francisco on our way to Genoa. My mum has no English or French and has little flight experience. She got worried that this would cause a delay and that we would miss our connection flight. The officer commented that it was useless to be annoyed as she should have been there 2 hrs earlier, I promptly responded that we were coming from SF. I could not believe his reaction as he pushed the guy who was supposed to check my bag then started to yell at me that it was none of my business and that he would do everything in his power to make us miss the flight and sleep in the airport! He started pulling my personal belonging out of the bag and as I requested to speak to a manager he said there was none on duty. I kept asking and eventually he proclaimed himself the manager, as I asked for his name he obscured his ID badge and told he was the only one allowed to ask questions. Then he called the police on us. I approached another 5 member of staff who were standing amused beside us and asked them to contact a manager: they literally laughed at me. So I had to find someone on my own. When I finally found a manger he came with me to the belt and instructed the officer to proceed rapidly to inspect my bag, needless to say the officer kept going trough my belongings very slowing and making fun of me ignoring the manager that at that stage had visibly no authority whatsoever. I then approached a director who just said " thanks for your feedback" and walked away leaving his member of staff still yelling at me. The whole experience terrified my mother as she could not understand what was going on she felt treated as a criminal. I believe security staff should be there to protect and help passengers instead of abusing of their power. I am so disgusted with the officer behaviour but even more upset with the other staff and management that simply watched, laughed and did not care.

What an amateurish setup - the signage is very poor and some gates are simply not indicated, at least coming from G terminal. Other European airports have an electronic display of flight departures and terminals/gates as you arrive - why not CDG? Of course none of this is critical if you know that transfer between terminals can take 90 minutes - you can book a connecting flight with this in mind and you then have the 'luxury' of searching to find a member of staff who deigns to answer your queries. Never again - there are always easier alternatives to my mind.

Despite various bad experiences in the past, I thought to give it another try after 4 years avoiding CDG. From AMS on transfer to Tel Aviv. I can only agree with the previous comments about rude, ignorant, only French speaking staff who treat their customers (paying their salaries indirect) like second ranked human beings. On top of that, the signaling at the airport is poor and so are the catering services. In the city with the most Michelin stars in the world, there is not one shining star beyond customs. Customs, by the way, who certainly take their time to 'bonjour' all their colleagues at the beginning of their staff, including the hand-shaking and/or kiss on the cheek ceremonies, another 5 minutes unnecessary delay. For me it's sure, next time to Tel Aviv I will take the 'silly o'clock' direct flight from Amsterdam.