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Comment on Charles De Gaulle Airport
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Good And Smooth
Do The French Know The Term
#1: A one-star rating is too high for CDG airport and Air France employees!
#2: I don't do a lot of traveling, but I DO know customer service and kindness when I see it and when I DON"T see it!!!
At the beginning, I was told the wrong gate by Air France stewardess. I asked an airport "Information" person. She just pointed to the left! I asked a couple of other airport employees my new departure gate was. Was told to go to terminal 1. He was nice enough to show me how to get to the plane-train. When in terminal 1, I asked another airport information person where my gate was located. He told me to go to terminal 2 (from which I just came). So I raced back to terminal 2 and was now told my gate was not "E2" but "D2". I raced to find D2 and went to the security passport line. Luckily one of the security guys was VERY nice, spoke excellent English and tried to take me to my gate. Just in time to see the electronic sign for my flight blink "boarding closed". He then took me downstairs to try to help me complain that I was told the wrong gates, etc. This man told me there was nothing I could do, as there was 1 hr between my flights and it was my fault. I was told this by 2 other female airport information employees, who were just rude and unhelpful as my first encounter with the "pointer". Finally, I conceded and booked a flight for 7.30 the next morning. After I had calmed down and wasn't ready to burst into tears, I decided to complain to another Air France "info" person. He didn't even acknowledge my complaint, just told me that I could sit and wait in the closed coffee shop area. The coffee shop opening person was more of the same. At 4 am he proceeded to clean tables and shove (scratch) the chairs into place; literally threw the metal trays behind a counter, thus startling the other 12 people in the area doing the same as I--a bit of rest in this unwelcoming place. To top it off, when he came to my "table", he shouted, "This is closed! Not open until 6 am" and gestured for me to get up and out! I will NEVER go to this airport, nor France. I really don't know what possess the French to think they are superior to all others. They can have their country and be rude to their fellow French.
Abused At Security Check Point
CDG Is A Problem!
For Sure - Never Again