Pearson airport needs to allow regular taxis to pick up people at the airport, just like they allow them to drop off passengers. By regular van taxi, it cost us $25. from our home to the airport. By Airport Limousine van from airport it cost us $60. via Airport Limousine Service to drive us to the same location. Regular taxi would have charged us $25. That’s $35. more. Airport Limousine Service should not have a monopoly on providing cab service outgoing from the airport!

I visited LBP both 2011 and 2012. It was a good experience from what you know from Arlanda (Sweden). Both customs, and all other personal at LBP was very helpful and nice. I don´t agree at all with the complains about the service there.

About 8:00 pm, 15th January, 2013, in the customs of U.S. connection of Toronto International Airport, after showing documents, I was reminded to throw the fruit taken with me. There was personnel pointing the way I should go, I thought I just needed to find appointed trash place to throw my apple, so when I walked closing the door, it automatically opened, I was not sure this was the right way so I turned to the passage next to the door. I took probably 6 steps and heard there was a man yelling at me, " where are you going?……(really harsh words)….I saw her trying to avoid….." He kept yelling without giving me a chance to explain, and he didn’t listen to me at all. Without communication or further proof, he already defined me as a liar. I did walk away from the door, he did see me walking away from the door, but did he see me "avoid"????? Avoiding is a psychological change, could he see? It is absolutely bias. When he yelled at me, he looked like going to swallow me, I was scared to death. The way he works is not like a security guard, instead, acting like a killer! The supervisor said to me that he saw and heard everything. If he did, he definitely needed to apologize for his colleague’s statement which was full of bias. The supervisor obviously stood on that personnel’s side, questioning me how could I go to U.S. for school if there was language barrier when I told him that the rude working staff was taking advantage of me not speaking English very well. There was a fault in this matter on my side. My fault was I should have asked more clearly when I was not quite sure how to do something instead of trying to figure it out by myself, however, it doesn’t mean I deserve to be yelled at, embarrassed, and insulted in public. The last thing I want to say is everyone wants and has right to be treated in the way that you expect to be treated! PLEASE show your power to the people who endanger the safety of the country rather than people who are weaker than you. When you are standing and working in the international airport, you represent not just yourself but also countries. DO NOT jeopardize the civilized, respectful impression of the great U.S.A and Canada. DO NOT destroy the huge admiration we have for these advanced countries with human rights. JUST because of WRONG working staff. Not worth it!

In general, I have always had to cross through Pearson International wherever I am flying to within Canada. I have seen the changes in the airport as early as 1992 to present date and, unlike others who have commented on services at the airport, have had absolutely no issues with staff, facilities and venues within the airport. In my opinion, the airport is strong and vibrant. It caters to its passengers and provides the highest quality safety and quality standards. If an opportunity arose to work at Pearson International I would be proud of my place of work and the quality services within.

I fly out of here all the time. I love it. I worked for customs for 2 years out of T1. I got few complaints from passengers (not about my work but the airport). I gave hand outs of my toonies for those who did not have them few times a week. If you come unprepared don’t be afraid to ask for help, there are good people in this world. I now currently work for airlines, so I fly out of YYZ even more often. It’s one of the best airports out there in my opinion. When they get T2 rebuilt perhaps people will stop complaining about the monorail. Either that or more people will go to Billy Bishop after the tunnel completion but regardless where you go… YYZ is there to stay and does not need your business… they have enough yearly passengers to cover your $, and it’s growing.

One of the best airports that I’ve been to. Very large, clean and modern.

I fly in and out of here to reach my final destination, St John’s Newfoundland, and have to say this airport is huge, and the very very clean and tidy. It’s modern and very spacious and that helps to keep you cool when you don’t have to filter through small areas with a thousand other passengers. The baggage area is huge and clean and my bags came up fast and together. The lineups were long but moved fast. As I’m from the UK I had to do customs here and to be honest even though the young guy was rude, I was not with him for longer than ten minutes at the most and I figure sadly that most of these people are on a power trip. The journey to the departure gate for me meant a ride on the very clean and fast monorail. The the walk to the departure gates is LONG, and where you can use a moving walkway then my advice is jump on one, they fast and smart and you cover a great distance in very little time. Once at my gate which was easy to find due to nice big clear signs, I sat in a very clean and smart waiting area, that was serviced many sets of very clean washrooms. This airport is huge, but the moving walkways help big time. The staff that directed me were kind and helpful, the Tim Hortons coffee was without saying the best as it always is. The area I sat in was clean and to be honest if there had been a need to sit down on the floor then I would of been happy to do so, but this place has plenty of seating for everyone. I would be more than happy to pass through here again. Both of my times it’s been enjoyable.

I use Pearson often and love it. Organized and easy to get around. Love the new monorail, so 20th century but that’s Toronto, a decade behind but a decade ahead.

It is a shame Toronto got the most expensive airport in the world. Old Terminal 3 is overcrowded. It’s cheaper, but new multi-billion dollar monster is half-empty. Need more reasons? Who needs this futuristic (how many hundred millions?) monorail between 2 terminals (just a few hundred meters away)? Old shuttle system was much more effective for next to none cost! Who needs all this monstrous installation to spend just an hour or two from time to time? Yes, I know, I know, nice chunk of contracts, hard to resist. So – thank you, Ontario Prime Minister, Toronto Mayor and (who they are – nobody really understands) Greater Toronto Airport Authority. As to myself – I will fly from Toronto Island Airport, or from Terminal 3. No bailouts to Air Canada anymore!

I really enjoyed my passage to CYYZ, especially in Terminal One. It was awesomely clean and beautiful. I really enjoyed too the very large amount of shops and kiosks. When your flight get delayed, it’s always fun to browse around. But if you go in another Terminal, it is not as good as terminal one unfortunately. You don’t have such a variety in food than Terminal One.

It’s simple. I will just avoid this airport and tell everyone why – the charge for a trolley is outrageous and a major hassle at the end of a long flight. They need to re-think this.

For those who complain about luggage cart fees. I’ve been travelling lots of places in the States and there are only few airports that offers free luggage carts nowadays. Go to Miami airport and the price is doubled, rip off! If you guys are coming to Toronto and don’t have a change for the cart, I think they have a kiosk to swipe your credit card.

First time that I arrived, I did not have any change. These people asked money for luggage carts. The first impression was very bad. Luggage cart is a shame for this airport.

Awesome airport! Way to go Toronto!

The only airport in the world where you get charged for the luggage carts. How do you expect visitors to the country to carry change for this service? Also when returning the carts you are lucky if you get the quarter back. This is even worse than third world countries. It seems the airport philosophy is – anywhere you can get them go for it. Revenue grab of the worst kind. You do not score points with the visitors.

It is completely unfair to charge for luggage carts. It would be ok if they gave you all the money back once you return the cart. Why can’t Pearson airport afford to let you use the cart for free? I just don’t get it.

Very disappointing… It’s the only airport I’ve ever been to where they charge for luggage carts. You pay $2.00 to take one and receive only 25 cents when you return it.