We arrived to Punta Cana last week (on Feb 27) and I have one complaint regarding the airport policy. I am a non-smoking person but there are a lot of people who smoked inside the airport. It's known very well that smoking KILLS but for some strange reason the priority is given to smoking people. Please prohibit smoking at the airport.

When I went to purchase a couple of magazines at the airport, the woman at the counter swapped my card and said it didn't work, so she started to write my card details on the computer! I knew there was something wrong with it, so I said "stop immediately and give me back my card" and made her understand that I suspected she was copying my details to make a fraud. She answered that she needed the details for something (not clear) and I insisted she give me back my card, she typed in a few numbers more and she gave it back to me. I was going to get some cash from my partner and she said "no no that's OK - your card went through" and she made me sign the receipt that came out of the credit card machine.
Her solution was that she would put the payment as "cash" on the system, implying that she needed my credit card details for some internal reasons.... Bull***t if you ask me. Needless to say, I immediately blocked the card.

UNREAL! I got through US airport security with a small, non-pointed umbrella, but then I wasn't allowed out of Punta Cana airport with it. The security guard took it and said I could check it if I wanted to keep it. Before I even had the chance to decide if I wanted to check it or protest that she was even taking it in the first place, she chucked it in the giant trash can next to the belt. Completely uncalled for and rude. I was really angry. These people are thieves. Be careful about what you bring with you. I'm just glad I had the sense to grab my bag when she took the umbrella. Had I given her the opportunity, I'm sure she would have stolen my mother's expensive jewelry from inside the front pocket.

Scheduled to depart at 2pm. Arrived at airport at 11:55am and got on line. Finally reached check-in counter at 1:45pm! Love Punta Cana but don't know if willing to go through such aggravation again. Flight left at 2:30. This airport and its staff suck.

Seven of us were vacationing at a beautiful resort from Feb 28-March 7 2012. We were very disappointed at the clerks and customs agents. They stole my jewelery but left my box in the suitcase. They stole my sister's camera from the suitcase as well; and overweighed our friend luggage by 6 kg so she had to pay $120.00 up front. When we arrive at Toronto airport we had to transfer to another flight, our friend had to re-weight her luggage, to our surprise it was 1 kg under weight. She told the clerk about Punta Cana Airport, the clerk smiled and said "yes we get a lot of complaints about that airport". So all you people beware...