I am an American that has made several trips to Lugansk. The best way to get to Lugansk is to book thru Aerosvit Airlines (they are cheapest. They fly out of Terminal 4 at JFK Airport to Kiev. Or you can book Delta. It’s a 9 1/2 hr flight overnight. You’ll enter customs off the airplane (usually a Boeing 767) at the Kiev airport. The baggage claim is just beyond the customs area. Make sure you have your customs declaration in order (who and where you will be meeting/staying while in the Ukraine). The stewardesses on the aircraft will give you this. Once you get through baggage claim, you’ll exit the terminal "B". You’ll want to exit the Terminal to the right as Terminal "A" is to the right of Terminal "B". Terminal A is where you’ll present you luggage and tickets. Make sure you are there with about an hour to go before your flight to Lugansk. It’ll be self-evident from the posted flight information (on the flat-panel displays – they are in English also) when you are to depart. They’ll line people up on the right hand side of Terminal A about 15-25 minutes before departure. From there you’ll be taken out onto a small transport bus out to the tarmack and to your plane. The flight from Kiev to Lugansk is on a very common turboprop Antonov AN-24. It’ll be about a 2 hour flight to Lugansk. Once at the Lugansk airport, you’ll exit the plane to the left side of the airport. They’ll bring your baggage to you, and you’ll exit the tarmack through a small trelice structure that takes you to a pick-up area near the front of the airport building.