This airport is immensely huge! Thank goodness for walkalators. Shops are aplenty too but I heard there are scams victimizing foreigners shopping at King Power duty free. Queues in immigration and check-in counters are a breeze; at least the Thai know where their taxes go. I love this airport!

Suvarnabhumi

I traveleed a lot and I have to say the new airport in Bangkok is one of the most nice airports in the world. Before cusomers there are very nice shops and restaurants and after check in you can find the most luxerous shops and restaurants you can imagne. You will not be bored on this airport.

Than the check in works very quickly, no long rows like on other airports. Very clean toilets, something you almost never see in the normal airports. There are smoking rooms which are good separated from the rest of the building so that nobody has any problems of it. I think in most of the big cities there are not so nice shoping malls as there is on the airport in Bangkok. Schiphol, Charles de Gaule, Heatrow, Brussels, Berlin, Singapore, Kuala Lumpur, ... all these airports are boring places... But nothing of that in Bangkok... Just like Thailand as a country is always amazing, so the airport is... A real place to visit.

I was at the airport 2 hours before the departure time, with my husband and mum. We were on Thai-Air Asia flight back to Kuala Lumpur. Since the check-in counter was not yet opened, we had our lunch first. About 1 and half hour before departure time we were queuing up at the check in counter which obviously stated our flight number. There was a long long line ahead of us. WE WAITED and WAITED...People were packed to the brim of the counter ahead, we went ahead to ask why the line wasn't moving, thinking there were some problems ahead but there were no staff at the counter. SO WE WAITED. When the screen finally changed to another flight, we immediately ran ahead to the counter and said we had been waiting since even before the counter closed. The counter staff were unfriendly, not helpful. They just said, you missed your flight. Please purchase the next flight. This is outrageous!! We had been queuing up blindly? When brought this up to the manager, she called her staff. Her staff said that the counter had been empty when the counter actually closed. Why didn't we go up earlier to check in? Apparently we were supposed to know that Bangkok Airport doesn't make any announcements. Check-in Counter closes when the screen changes to blue. How do you expect us to know that? We insisted that we were waiting behind the long line long long ahead of time. But the long line prevented us from moving. Is this our fault? We were forced to purchase a new ticket..which costs a bomb. I'm very upset at the airport system, at the manager who said, I'm sorry I have to believe my staff. She said the counter was empty and you didn't come forward. I would say you were LATE to check in..( For goodness sake, please check your CCTV!! We were queuing up before 4pm! The check-in counter closed at 4:15pm) WE WERE ALREADY QUEUING UP BEHIND THE LONG LONG LINE OF PASSENGERS WHO SHOULD NOT HAVE BEEN STANDING THERE!!) It was NOT empty!!!! I really hope Bangkok Airport would improve their managerial staff's skill in handling problems like this, improve your announcement system, improve your check in system. Don't let passengers of other flights block the way for other RIGHTFUL passengers to check in. This really upset our stay when we initially thought Bangkok was one of the cities with the friendliest and hospitable people around. My impression of Bangkok have changed tremendously after this experience.

A very nice and huge airport where you can spend your waiting hours browsing from shop to shop once you checked in...but a lot of walking must be done, though...:-p