I was at the airport 2 hours before the departure time, with my husband and mum. We were on Thai-Air Asia flight back to Kuala Lumpur. Since the check-in counter was not yet opened, we had our lunch first. About 1 and half hour before departure time we were queuing up at the check in counter which obviously stated our flight number. There was a long long line ahead of us. WE WAITED and WAITED...People were packed to the brim of the counter ahead, we went ahead to ask why the line wasn't moving, thinking there were some problems ahead but there were no staff at the counter. SO WE WAITED. When the screen finally changed to another flight, we immediately ran ahead to the counter and said we had been waiting since even before the counter closed. The counter staff were unfriendly, not helpful. They just said, you missed your flight. Please purchase the next flight. This is outrageous!! We had been queuing up blindly? When brought this up to the manager, she called her staff. Her staff said that the counter had been empty when the counter actually closed. Why didn't we go up earlier to check in? Apparently we were supposed to know that Bangkok Airport doesn't make any announcements. Check-in Counter closes when the screen changes to blue. How do you expect us to know that? We insisted that we were waiting behind the long line long long ahead of time. But the long line prevented us from moving. Is this our fault? We were forced to purchase a new ticket..which costs a bomb. I'm very upset at the airport system, at the manager who said, I'm sorry I have to believe my staff. She said the counter was empty and you didn't come forward. I would say you were LATE to check in..( For goodness sake, please check your CCTV!! We were queuing up before 4pm! The check-in counter closed at 4:15pm) WE WERE ALREADY QUEUING UP BEHIND THE LONG LONG LINE OF PASSENGERS WHO SHOULD NOT HAVE BEEN STANDING THERE!!) It was NOT empty!!!! I really hope Bangkok Airport would improve their managerial staff's skill in handling problems like this, improve your announcement system, improve your check in system. Don't let passengers of other flights block the way for other RIGHTFUL passengers to check in. This really upset our stay when we initially thought Bangkok was one of the cities with the friendliest and hospitable people around. My impression of Bangkok have changed tremendously after this experience.

A very nice and huge airport where you can spend your waiting hours browsing from shop to shop once you checked in...but a lot of walking must be done, though...:-p

I used it the first time last Aug. The place is horribly shabby without sufficient seats at terminals. I even saw an Indian sneaked to smoke at the rear end of the terminal and thrashed the cigarette butts in that area. I called the airport operator just to hear her saying there was nothing she or the airport could do!? Indian plus incapable Thais will make the new airport down soonest.

It's the best; there's no damage in the airport and airplane runs perfectly. but there's a problem in the Exit because there's too many TAXI's and buses. There's a lot of people there.

It looks and functions like an airport but seems to be lacking character. Works well no real issues bit slow on the way in and out of the country but it's got everthing you'd expect from an airport. I can't complain to much as I've been to much worse.