I had great experience of traveling through Amritsar airport twice in the past two years with my family from Canada and it was great. We had no problems and to my amazement almost no line-ups. The first time I went the airport was under construction but, the second time in late in 2009 it had good washrooms, food cafe, waiting area and the staff was pretty nice and helpful. Too bad Air India stopped its direct flights from London England to Amritsar.

Please be ready to be ignored and to be given feeble excuses as to why there is no sense of urgency or customer service. I and many others were kept out of this terrible airport on a very cold February morning this year.We arrived at 05.00 to book in before the 0910 departure. With me, were some old people,who were very nervous and cold. The "security" were very unhelpful and were not concerned about the elders who were waiting outside. Common sense and humility would not allow old people to shiver outside in the cold,but these people had no shame. Once inside,at about 0600 we were then kept waiting for the x-ray person,to be ready. After waiting another 15 minutes, we the got to book in,only to be passed from one agent to another agent. I thought,that was slow but I hadn't got to the incompetent imbeciles at immigration yet. They seemed to relish the fact that every one was tired and fed up and that we were all cursing them. Then we had a 15 minutes wait for the security to be bothered to do some work,by allowing us into the boarding area. Another annoying thing was the boarding of fit passengers before the elderly or people with infants. All in all a very bad experience, I thought Indra Gandhi airport was bad but I think AQT can be a no.1 contender.

I am B.Tech student who got 6 weeks industrial training during summers from Rajasansi International Airport, Amritsar. It was great pleasure for me to got training from international airport. The staff was so co-operative and friendly, and gave us lots of information of Aeronautical Department.