At the 10th of january 2010 I departed together with a colleague from Kopenhagen airport to Brussels. During the security process I filled one basket with my coat and all kind of things but that was not enough, so I filled a second basket because I had to get off my jacket too. After undergoing the search action which was surprising me and after taking my coat with all kind of stuff out of the basket I forgot to take my jacket out of the extra basket. Because of the temperature inside I had no idea that I was not completely dressed. At first when I was in the plane I had felt that it was a little fresh and leaving the plane it felt cold and I realized that I missed my jacket under my coat. I traveled with another person who left his scarf into one basket too and I think we where not the only ones. The only action which the security department is doing afterwards consists of sending the passengers goods to the Copenhagen Police's lost properties Office. In my opinion the security department has also to take care of the properties of the passengers instead of only doing their control actions and as next step sending the lost items, owned by passengers to the police department in Copenhagen. Some system must be present that will prevent that too many people loosing all kind of their properties.

Having made some hard comments on the airport, I thought I should make some kinder comments from my last trip through. Just to show that even
on fairly busy September days, passing through can be pleasant and efficient. Firstly baggage arrival was better, flagging 20 mins arrival but coming very quickly in under 5 minutes. And the rail ticket purchase had all positions open so that the queue moved very quickly. Returning, the security queues were short. A final comment that the train ticket machines can be mastered. There is an English option and a machine in the baggage hall to make use of that waiting time efficiently. I will be using that way for my ticket next time, having worked out how to get what I need. (A discount of 20% from a 2 person ticket. It's an Orange Saver, only beware, the return is only for 24 hours validity. But if you purchase a single one the saving is still made - you just have to do the same for the return journey).

I have been travelling through Kastrup monthly for 5 years now and can comment on its ups and downs. Some years in the summer outgoing waiting areas were frankly disgusting, dirty plates and rubbish not cleared. This year it has been much better. The availability of seating areas outside those dedicated to the food franchises is barely enough though - the great god of selling to passengers winning over passenger comfort. The new security hall is mostly very fast, 5 minutes average. Though one time a few months ago they had about 40 minutes queuing, clearly lack of response in putting much needed extra teams on the number of unused security stations. Serious management failure that day. Arriving baggage return is still far too slow, though on occasions the announced 16-18 minutes wait can be misleading, with bags arriving much sooner. But last Monday 3rd August was very bad, bags from multiple flights arriving in succession at the same carousel. 20 minutes waiting with so many people hanging around. This needs serious attention. The worst airport I know in this respect. And finally, the new rail ticket sales area is no improvement whatsoever. Is one queue an improvement on queues to individual ticket hatches? Doubtful! And it seems as if they are determined to make you wait 20 minutes there to get a ticket after your 20 minute baggage wait. Welcome to Denmark! Last Monday most sales hatches were open, but they needed the one unused one open too. In their eyes, it seems better to have a queue than have a ticket seller inactive for a few seconds. Visitors from abroad may not be able to use the ticket machines or their needs may be too complex.

With Copenhagen as my home airport I find its ease and design great! Getting in and out are never a problem and the connections to Sweden are as easy as it gets. I also agree with the annoyance of its shopping situation. I find everything overpriced and boring. I dislike all the restaurants and often find myself going to 7-11 for a quick sandwich or Starbucks for a croissant. It is relatively small and refreshingly clean. Having come from So.Cal, it is preferable to LAX and better than SAN. If they fixed the price and selection of food, I would give it a 5.

Kastrup