We departed on Feb 230,2011 and needed wheelchair services. It was a nightmare! After having to wait at least 20 minutes for a person to help with a wheelchair or golf cart, I was left alone in the second level and had to find my own way to the gate! The return was even worse. I was picked up at the plane by a Muslim lady with a head scarf who pushed me maybe 2 ft., and then radioed her male counterpart to push me because she couldn't do it! (I weigh 130lbs.) Again we waited for the man for about 15 minutes. In the meantime the rest of the family had left and we missed the shuttle. I told the woman that if she couldn't push the chair she should not have that job!!!! She then became verbally abusive to me. Your people spend more time filling out the yellow forms and chatting with each other then they do customer service

One of the best airports that I've been to. Very large, clean and modern.

I live in Toronto but will drive to Buffalo before I ever send another nickel at YYZ. It is a spending orgy gone wild and the fees added to every ticket show it. Parking rates are criminal.

I fly in and out of here to reach my final destination, St John's Newfoundland, and have to say this airport is huge, and the very very clean and tidy. It's modern and very spacious and that helps to keep you cool when you don't have to filter through small areas with a thousand other passengers. The baggage area is huge and clean and my bags came up fast and together. The lineups were long but moved fast. As I'm from the UK I had to do customs here and to be honest even though the young guy was rude, I was not with him for longer than ten minutes at the most and I figure sadly that most of these people are on a power trip. The journey to the departure gate for me meant a ride on the very clean and fast monorail. The the walk to the departure gates is LONG, and where you can use a moving walkway then my advice is jump on one, they fast and smart and you cover a great distance in very little time. Once at my gate which was easy to find due to nice big clear signs, I sat in a very clean and smart waiting area, that was serviced many sets of very clean washrooms. This airport is huge, but the moving walkways help big time. The staff that directed me were kind and helpful, the Tim Hortons coffee was without saying the best as it always is. The area I sat in was clean and to be honest if there had been a need to sit down on the floor then I would of been happy to do so, but this place has plenty of seating for everyone. I would be more than happy to pass through here again. Both of my times it's been enjoyable.

To be the WORLD'S most expensive airport to fly out of is a disgrace. To have a monorail that breaks down 90% of the time (and yet the city paid billions of dollars to have it built) is useless. Terminal 1? Yeah its big...so what? All that space is just for show anyways. What would you rather have? A big airport and tonne of taxes and surcharges? Or a smaller airport and the taxes and surcharges are reasonable (like other airports in the world)? Oh and the GTAA (Greater Toronto Airport Authority) personnel. Wonder why we pay so much taxes/surcharges? Its because they get paid VERY well, something to think about. I still prefer to travel out of Terminal 3 (except the part where US customs gets backed up). Other than that not so bad of an airport. It's definitely not top notch, but not the worst either.