Has to be one of the worst rundown airports in the world. The food service is terrible. McDonalds is overloaded and the table cleaners are snails while dozens of customers are standing holding their trays of hot food getting COLD. The manager says that he has 4 busers which are enough while the clients are in his ear saying so why are standing here with our thumbs up. The check-in girls and boys are no good either. The only airlines that provide good service are Qatar and Emirates. The Bus/1stclass lounges are dirty and smell. The toilet cleaners spend their shifts talking to each other and bathrooms STINK. DISGRACE

Guarulhos airport is the best example as Lula and his party have done NO infra-structure development in the 8 years he was the president. After the TAM accident at CGH he promised the the 3rd runway, the 3rd terminal, the 3rd airport. He promised to have it all done to the World Cup, he left the government and nothing was done and basically because he never won in Sao Paulo. But Brazilians love Lula who did a lot to the airports of the NE Brazil and Rio where he got his vote. Rio International runs 1/3 of its capacity. Sao Paulo runs almost 80% above capacity. The current terminals finished 20 years ago were done for 15 million people. Today GRU is close to 30 million and they still did not start the 3rd terminal, now they say there will be no 3rd runway because they did not reserve the area to built it and it would cost PT votes to move the people around.... So a 3rd airport will be the only solution and on the way the Labor Party (PT) develops the the infrastructure in the State of Sao Paulo it will be done for the World Cup in Brazil... but not for 2014.... maybe in 2080 when Brazil gets to host it again.
Shame on Lula... Shame on PT.... Shame on Dilma who was against privatizing it before she became the president.

One brilliant example of a third world airport. Non-existent customer services, baggage disappeared, nobody ever works and a coffee is 5 US dollars! Everybody on this airport has only one primary concern:- doing nothing and revoking a chaos.

Never mind that it took an hour and a half to get to GRU from The Renaissance hotel in the city centre. Plan ahead or you will miss your flight! The airport is run-down and not modern in any capacity. Security is very slow and it's not because they are thorough either. Most of the time they are talking to one another. I waited over 30 minutes to go through security for a 8PM flight to Toronto on Air Canada. Shopping selection is rather poor and expensive since all prices are in USD which they convert and charge in local currency. Then your credit card company charges you a foreign exchange fee of 2-3%. NOT WORTH IT. The Smiles airport lounge for premium travelers is also pretty tired and basic. Horrible food, service is non-existent.

It is not an ideal airport for the importance of Sao Paulo city. The local government should build a new state of art airport soon. The Brazilian Government spend a lot of money on government personnel. This is ridiculous, the amount of tax paid by the people and industries should be less and reversed to real and important infrastructure to the country in general.